terms

Frequently asked questions

Terms & Conditions


The legal Stuff We’re Drop Your Closet Limited a company registered in Hong Kong. When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care (contact@dropyourcloset.com) – we always love to hear from you! We keep these terms and conditions updated, so remember to check back in before you shop, as the latest set will apply. About you To shop with us, you need to: -have a credit card that we accept (visa, master card); and -be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it). Place an order When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms). You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to return original item(s), and re-order. All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you. Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care (contact@dropyourcloset.com) and they’ll be happy to speak to you about it. Prices and Product Descriptions There’s a lot going on here at Drop Your Closet and from time to time our busy team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full. Prices include VAT (where applicable). Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'. Delivery Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. At Drop Your Closet we work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can. Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions. Returns Policy What is your online return policy? No refund, exchange only or store credit. For online orders, we accept stuff in new condition with original tags attached. You have 7 days from the ship date to get your return postmarked back to us. Please note that all sale items are final sale. Drop Your Closet monitors exchanges to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. What if my return is late? If you wish to return your item, you must fill the return form on DYC ‘s website. After receiving the confirmation from your team, you can send us back your product. All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 7 days from the ship date are ineligible for exchange and will be automatically reshipped to the customer upon receipt at our warehouse. Can I return Final Sale items? What if it was a gift? Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Service before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned. What if I need to exchange something for a different size or color? Sorry, we are unable to process exchanges. If you would like to exchange something for a different item, please return the original item(s) for an exchange. Don’t forget to fil the Return form before. Can I return my online order to Drop Your Closet showroom? You can! Just make sure you return it in-store 10 days from the ship date. Contact us to schedule an appointment. For your return, please: Login to your Drop Your Closet account, click on My Account, press Return Product button and follow the on-screen steps to create return. Email our customer service with your order number and the items you want to return for a return form and return address, fill out the return form and slip it inside the mail along with the return products. Choose your preferred courier and send it back to us. * Please remember to slip the return form inside the mail otherwise we won't be able to track. In your return please: -Put anything you don’t want in a mailer. -Fill out the return form and put your packing slip in with your stuff. -Get the package to the courier. -You can also choose to send your stuff back to us using your preferred courier service.
You will be responsible for any return shipping fees. Any duties and taxes paid are nonrefundable. Please send your return to: Return, Drop Your Closet. Promo Codes From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout! Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc). If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you. We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code. Gift Vouchers and Gift Cards If you’re the lucky recipient of a Drop Your Closet Gift Voucher or Drop Your Closet Gift Card, head over to our Customer Care pages to find out how and when they can be used. A few points to bear in mind: It’s best to lock your Gift Voucher or Gift Card to your Drop Your Closet account ASAP to keep it safe. If you’re being super generous and buying someone else an Drop Your Closet Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.
Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder! Drop Your Closet reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected. Your information
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service.
At Drop Your Closet, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used. Things you shouldn’t do We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Drop Your Closet’s customers the best service, so we take them really seriously. Drop Your Closet will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours, as we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
You’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').
Troublemakers take note: you agree to indemnify, defend and hold harmless Drop Your Closet, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software and content
Drop Your Closet owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Drop Your Closet logo or any Drop Your Closet brand or trade mark (or any marks which are colourably similar) without our express permission.
Linking to this Website
It’s fine for you to link to dropyourcloset.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Drop Your Closet where none exists.
Our Website must not be framed on any other site without our permission. Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services: contact@dropyourcloset.com
Legal We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time. User Generated Content Ts&Cs Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag you agree:
-we can use your handle and the content (the “Content”) on dropyourcloset.com, and/or on any of Drop Your Closet’s social media platforms (including but not limited to Instagram, Facebook and Twitter). -we can edit, crop, adapt, enhance or modify the Content (but Drop Your Closet will not treat you in a derogatory manner). If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.




Return Policy


What is your online return policy? No refund, exchange only or store credit.
For online orders, we accept stuff in new condition with original tags attached.
You have 7 days from the ship date to get your return postmarked back to us. Please note that all sale items are final sale.
Drop Your Closet monitors exchanges to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. What if my return is late?
If you wish to return your item, you must fill the return form on DYC ‘s website. After receiving the confirmation from your team, you can send us back your product. All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 7 days from the ship date are ineligible for exchange and will be automatically reshipped to the customer upon receipt at our warehouse. Can I return Final Sale items? What if it was a gift?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Service before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned. What if I need to exchange something for a different size or color?
Sorry, we are unable to process exchanges. If you would like to exchange something for a different item, please return the original item(s) for an exchange. Don’t forget to fil the Return form before. Can I return my online order to Drop Your Closet showroom?
You can! Just make sure you return it in-store 10 days from the ship date.
Contact us to schedule an appointment. For your return, please:
Login to your Drop Your Closet account, click on My Account, press Return Product button and follow the on-screen steps to create return. Email our customer service with your order number and the items you want to return for a return form and return address, fill out the return form and slip it inside the mail along with the return products. Choose your preferred courier and send it back to us.
* Please remember to slip the return form inside the mail otherwise we won't be able to track. In your return please: -Put anything you don’t want in a mailer.
-Fill out the return form and put your packing slip in with your stuff.
-Get the package to the courier.
You can also choose to send your stuff back to us using your preferred courier service. You will be responsible for any return shipping fees. Any duties and taxes paid are nonrefundable. Please send your return to: Return, Drop Your Closet.




Privacy Policy


PRIVACY – DROP YOUR CLOSET LIMITED WHO WE ARE?
The pages on the website (“the Website”) are published by Wix.com platform. Wix and Drop Your Closet Limited respect your right to privacy and will process personal information you provide. Wix will not collect any information about individuals, except where it is specifically and knowingly provided by them. When you visit Drop Your Closet Limited’s Website, Wix’s web server collects some basic information such as your browser type, IP address, internet service provider’s domain name, which pages you accessed on the site, and when. Details of cookies that Wix uses on the Website can be found on the Cookie notice. Drop Your Closet Limited and Wix use this information to provide you with and maintain the quality of the Website and to analyse the use of the Website in order to help guide improvements. Personally identifiable information is not automatically collected. Drop Your Closet Limited nor Wix will disclose, sell or rent your personal information to any third party. However, if a third party acquires all (or substantially all) of Wix' or Drop Your Closet Limited's business and/or assets, Wix or Drop Your Closet Limited (as applicable) may disclose your personal information to that third party in connection with the acquisition. Wix or Drop Your Closet Limited may also disclose your personal information where required to do so by applicable law, by a governmental body or by a law enforcement agency. Finally, Wix and/or Drop Your Closet Limited may also collect anonymised details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details collected for these purposes. INTERNATIONAL TRANSFERS
Wix and/or Drop Your Closet Limited may transfer personal information that is collected from you to third-party data processors located in countries that are outside of the Hong Kong Economic Area in connection with the above purposes. Please be aware that countries which are outside the Hong Kong Economic Area may not offer the same level of data protection as Hong Kong, although the collection, storage and use of your personal data will continue to be governed by this privacy policy. SECURITY
Whilst Wix and Drop Your Closet Limited take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the Internet to Wix and/or Drop Your Closet Limited cannot be guaranteed. YOUR RIGHTS
You have the following rights:
• the right to be provided with copies of personal information that Wix and/or Drop Your Closet Limited hold about you at any time, subject to a fee specified by law;
• the right to ask Wix and/or Drop Your Closet Limited to update and correct any out-of-date or incorrect personal information held about you free of charge; and
• the right to opt out of any marketing communications that Wix and/or Drop Your Closet Limited (or any third party to whom they have disclosed your personal information with your consent) may send you.
If you wish to exercise any of the above rights, please write to Wix or Drop Your Closet Limited (as appropriate) at the address specified above. THIRD-PARTY SITES
The Website may contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that Wix and/or Drop Your Closet Limited collect through the Website and neither Wix nor Drop Your Closet Limited can be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.