terms
Frequently asked questions
Terms & Conditions
You will be responsible for any return shipping fees. Any duties and taxes paid are nonrefundable.
Return Policy
For online orders, we accept stuff in new condition with original tags attached.
You have 7 days from the ship date to get your return postmarked back to us. Please note that all sale items are final sale.
Drop Your Closet monitors exchanges to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
If you wish to return your item, you must fill the return form on DYC ‘s website. After receiving the confirmation from your team, you can send us back your product. All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 7 days from the ship date are ineligible for exchange and will be automatically reshipped to the customer upon receipt at our warehouse.
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Service before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.
Sorry, we are unable to process exchanges. If you would like to exchange something for a different item, please return the original item(s) for an exchange. Don’t forget to fil the Return form before.
You can! Just make sure you return it in-store 10 days from the ship date.
Contact us to schedule an appointment.
Login to your Drop Your Closet account, click on My Account, press Return Product button and follow the on-screen steps to create return.
* Please remember to slip the return form inside the mail otherwise we won't be able to track.
-Fill out the return form and put your packing slip in with your stuff.
-Get the package to the courier.
You can also choose to send your stuff back to us using your preferred courier service. You will be responsible for any return shipping fees. Any duties and taxes paid are nonrefundable.
Privacy Policy
The pages on the website (“the Website”) are published by Wix.com platform.
Wix and/or Drop Your Closet Limited may transfer personal information that is collected from you to third-party data processors located in countries that are outside of the Hong Kong Economic Area in connection with the above purposes. Please be aware that countries which are outside the Hong Kong Economic Area may not offer the same level of data protection as Hong Kong, although the collection, storage and use of your personal data will continue to be governed by this privacy policy.
Whilst Wix and Drop Your Closet Limited take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the Internet to Wix and/or Drop Your Closet Limited cannot be guaranteed.
You have the following rights:
• the right to be provided with copies of personal information that Wix and/or Drop Your Closet Limited hold about you at any time, subject to a fee specified by law;
• the right to ask Wix and/or Drop Your Closet Limited to update and correct any out-of-date or incorrect personal information held about you free of charge; and
• the right to opt out of any marketing communications that Wix and/or Drop Your Closet Limited (or any third party to whom they have disclosed your personal information with your consent) may send you.
If you wish to exercise any of the above rights, please write to Wix or Drop Your Closet Limited (as appropriate) at the address specified above.
The Website may contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that Wix and/or Drop Your Closet Limited collect through the Website and neither Wix nor Drop Your Closet Limited can be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.